Follow-up: quarterly business review

Email thread

Elena Novak summarised the quarterly business review: Growth tier, 40 licensed users, £44,000 subscription to 23 Nov 2026, rising account manager use and no open high priority tickets. No customer reply in the thread.

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Current to 11 Oct 26

Elena Novak summarised the quarterly business review: Growth tier, 40 licensed users, £44,000 subscription to 23 Nov 2026, rising account manager use and no open high priority tickets. No customer reply in the thread.

Ask: Elena set out three actions: a usage note by team for Femke, a direct connector contact for Bas, and renewal terms for Ruud well before the contract end.

Customer view: there is no customer response in the thread. The positive usage view is Elena's, not the customer's.

Next: renewal terms to Ruud, a Growth renewal, ahead of 23 Nov 2026.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-04-13

Last message2026-04-13

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Elena Novak 13 Apr 2026 16:09
to Femke van Gestel, Ruud Verhoeven, Bas Kuijpers
Dear Femke, Ruud and Bas, Thank you for your time at the quarterly business review. As I never leave a meeting without written actions, here is my summary. To confirm, the position of the account today: 1. Brinkerhof Distributie is on the Growth tier, with 40 licensed users and an annual subscription of £44,000. 2. The contract runs to 23 Nov 2026. 3. Use of the brain by the account managers has grown clearly since the start of the year, and there are no open high priority tickets. Next steps from my side: 1. I will send a short written note on usage by team, so that Femke can see which account managers are using it every day. 2. I will make sure that Bas has a direct contact for any connector questions. 3. I will come back to Ruud with the renewal terms well before the contract end, so that there are no surprises. Please reply if I have missed or misunderstood anything. Kind regards, Elena

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