What was said
What this says
Current to 11 Oct 26Logistical thread: Femke van Gestel replied quickly, offered two slots, said a business intelligence colleague will be admin, and Laura Penhaligon confirmed Wednesday at 10:00. The CRM export can wait until after kickoff.
Ask: Laura wanted two or three slots for the Growth kickoff and the future admin on the call. Femke offered Wednesday at 10:00 or Friday at 14:00 and asked whether the CRM export is needed before or after.
Customer view: Femke is engaged and practical, and wants the account managers to get what they need from day one.
Next: Laura sends the invitation for Wednesday at 10:00 and asks the admin to note which systems he can log in to.
The thread
Updated 9 Oct 26Messages
- Laura Penhaligon 24 Nov 2025 14:47Hi Femke, Welcome to BB-Demo, and thanks for the call earlier. I'm Laura, the implementation consultant who will take you through the Growth set-up. I would like to book the kickoff for later this week or early next week. It will take about an hour. We will go through the connectors you want first, who needs access, and what the account managers should see on day one. Could you send me two or three slots that suit you? It would help if whoever will administer the brain on your side can join as well. Best, Laura Penhaligon Implementation Consultant, BB-Demo
- Femke van Gestel 25 Nov 2025 14:19Hi Laura, Thanks. Let's make it practical. Next Wednesday at 10:00 or Friday at 14:00 both work for me. A colleague from our business intelligence team will join, he will be the admin. I will join too, so the account managers get what they need. One question: do you need the CRM export before the kickoff, or after? Groetjes, Femke
- Laura Penhaligon 26 Nov 2025 09:03Hi Femke, Wednesday at 10:00 is good, so let's go with that. I will send the invitation this morning. On the export: after is fine. We will agree at the kickoff which fields matter most, so there is no need to prepare anything beforehand. If your admin can note which systems he has login access to, that will save us time. Speak soon, Laura