Onboarding session: finding a time

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Logistical thread: Hamza Akhtar asks for a session to walk through the first connectors. Niamh Fogarty apologises for a slow reply and offers Monday at 14:00, with a support lead to be confirmed.

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What was said

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Current to 11 Oct 26

Logistical thread: Hamza Akhtar asks for a session to walk through the first connectors. Niamh Fogarty apologises for a slow reply and offers Monday at 14:00, with a support lead to be confirmed.

Ask: Hamza wants an hour to check what lands in the brain looks right, ideally with whoever knows the support ticket exports best.

Customer view: Niamh's reply took two days and she cites a hectic few days. She proposes Monday at 14:00 and will confirm the support lead tomorrow.

Next: Hamza confirms the slot and who attends.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-09-02

Last message2025-09-04

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Messages

Hamza Akhtar 2 Sep 2025 08:00
to Niamh Fogarty
Hi Niamh, Following on from our last call, I would like to book the next onboarding session so we can walk through the first connectors and check that what lands in the brain looks right to you. It should take about an hour. Would Thursday or Friday this week suit? I can do any time after 10:00 on either day, and I am happy to work around your team's diary if mornings are busy. If it helps, it would be useful to have whoever knows the support ticket exports best on the call with you. Thanks, Hamza
Niamh Fogarty 4 Sep 2025 10:31
to Hamza Akhtar
Hi Hamza, Thanks for this. Apologies for the slow reply, it has been a hectic few days on our side. This week is difficult now, but Monday next week afternoon would work for me, say 14:00? One of the support leads should be able to join, though I will confirm that tomorrow. If that doesn't suit, tell me what else you have and I will fit around it. Kind regards, Niamh

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