Follow-up from kickoff and next steps

Hi all, Thanks for your time on the kickoff call this morning. It was useful to hear how your customer success team wants to see support tickets, renewals and product usage side by side for each agency group. As discussed, here is where we go from here: - Niamh will act as the main admin for the brain on your side, so I will set her up first. - Ronan, I need you to confirm how access to your Snowflake account should be granted, and who on your side approves it. - Aoife, please send me the short list of agency groups you most want to see first, so we can shape the first pages around them. - We have the forty licensed users in the plan, but I suggest we start with a small group and widen out once the first connectors are live. Esther is copied as your customer success manager and will keep an eye on progress with me. I will send a proposed schedule for the onboarding sessions shortly. Best, Hamza

Hi Hamza, Thanks, that is a clear summary. I am happy to be the main admin. Ronan is copied and will come back to you on the Snowflake access, as I think he needs to check it with a colleague in IT first. On the agency groups, Aoife will send you her list, but I would suggest we start with the ones that have the most open tickets, as that is where the team will notice the value fastest. Please do send the schedule when you have it and I will find time in my diary. Thanks, Niamh