Follow-up from our discovery call

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Sophie Ling recapped the discovery call and scoped Growth at a total of £54k, not an annual price. CFO Conor Daly said he has agreed no terms and wants a clearly versioned draft order form in writing.

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Current to 14 Oct 26

Sophie Ling recapped the discovery call and scoped Growth at a total of £54k, not an annual price. CFO Conor Daly said he has agreed no terms and wants a clearly versioned draft order form in writing.

Ask: Conor wants the draft order form when it exists, checked against what was discussed, with the signed version clearly marked.

Customer view: He accepts the 1 Aug 2025 planning date but will approve nothing verbally. Aoife Mulcahy is named to handle the product side.

Next: Sophie to arrange the demo on Carrowkeel Software's own data and confirm who attends.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2025-05-27

Last message2025-05-28

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Sophie Ling 27 May 2025 16:49
to Aoife Mulcahy, Conor Daly
Hi Aoife, hi Conor, Thanks for your time today. It was really useful to hear how Carrowkeel Software wants customer success to read support tickets, renewals and product usage per agency group in one place, instead of pulling it together by hand. As discussed, what we have scoped so far is the Growth tier. The overall deal value we have pencilled in is £53,800. To be clear, that is the total and not an annual price, and nothing is final until there is an order form. Next step on our side is a demo on your own data. I am aiming for a decision window around 1 Aug 2025, but that is a planning date, not a commitment. Aoife, I will come back to you on who needs to be in the demo. Best, Sophie
Conor Daly 28 May 2025 16:22
to Sophie Ling
Sophie, Thanks for the note. Fair enough on the planning date. To be clear from my side, I have not agreed any terms. Please send the draft order form when it exists and we will check it against what was discussed. Anything I need to approve should be in writing, with the version marked clearly so we both know which is the signed one. Aoife will handle the product side. Conor

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