Follow-up from the QBR

Hello all, Thank you for your time on the call. Just to close the loop, here is where we landed. Usage is moving the right way: active users are up on the previous quarter, and ticket volume has stayed low. You are now licensed for 160 users, and your contracted ARR stands at £103,000. Next steps as I understood them: - Femi and I to confirm admin cover for the brain, so that nothing depends on one person. - Tomasz to tell me which client views the complaints and onboarding teams want first. - Me to come back to you with a proposed date for the renewal conversation, ahead of the contract end on 9 Jul 2026. Please correct anything I have got wrong. How is the team finding it day to day? Best wishes, Daniel

Daniel, Thank you for the note. Two points. First, what's the regulatory angle on the admin cover? If anything touches how we evidence complaints handling to the FCA, tell me early. Second, I would like the renewal timetable in writing, and a name against each action. Tomasz and Femi are copied and can take the detail. Philippa Gore

Hello Philippa, Tomasz and Femi, Thank you, Philippa. Taking your points in turn. On the regulatory angle: nothing in what we agreed changes where your complaints data sits, since the brain runs inside your own Snowflake account. I will say so plainly in the written summary, and I will raise it with you early if that ever changes. On owners: - Admin cover: Femi, with me supporting. - Priority client views: Tomasz. - Renewal timetable: me, and I will come back to you by the end of next week with proposed dates. Sophie Ling will join the renewal conversation as your account executive. Best wishes, Daniel