Vellacott Payments: proposal follow-up
Email thread Vellacott Payments: documents · sales
Philippa Gore, Chief Operating Officer, asks for a note on how data stays in the customer's environment for FCA obligations and who owns the account after signing. She then says the 26 Jun 2025 date should not be assumed fixed.
What was said
What this says
Current to 11 Oct 26Philippa Gore, Chief Operating Officer, asks for a note on how data stays in the customer's environment for FCA obligations and who owns the account after signing. She then says the 26 Jun 2025 date should not be assumed fixed.
Ask: Philippa wants a clear regulatory note on data staying inside the customer's own environment, and a named owner once the deal is signed. Priya Raman answers with the Snowflake build and the customer success handover.
Customer view: Careful, and unwilling to be hurried. She says the risk team has the security pack and she will return on commercial terms once the review is done.
Next: The evidence does not show the review outcome or any commercial terms.
The thread
Updated 9 Oct 26Messages
Priya Raman 30 Apr 2025 10:47Hi Tomasz, hi Philippa, Thanks for your time on the call. As promised, here is where the proposal stands: Enterprise, with the security review support included in the implementation, and a total proposal value of £129,000. That figure covers the whole proposal, so I will break out the annual subscription separately in the order form. To keep momentum, the next step is your internal review of the security pack. If we can get this over the line by 26 Jun 2025, your partnerships, onboarding and complaints teams can see each client together as soon as possible after that. Happy to make this easy: tell me who needs to see what and I'll send it today. Best, Priya
Philippa Gore 30 Apr 2025 12:26Priya, Thank you. Two points before we go further. First, what is the regulatory angle? I need a clear note on how data stays inside our own environment, for our FCA obligations. Second, who owns this on your side once we sign? Tell me early if anything slips. Philippa Gore- Priya Raman 1 May 2025 08:10Hi Philippa, hi Tomasz, Good questions, and thank you for the quick reply. On the regulatory side, the brain is built and run inside your own Snowflake account, so your data does not leave your environment. I'll send the security pack with that explained in plain terms, and our team can walk your risk colleagues through it. On ownership: I stay with you through signature, and our customer success manager takes over for onboarding and the first quarters. Please introduce our customer success manager to Tomasz directly once we are further along, so the handover is clean. I'll send the pack today. Best, Priya
- Philippa Gore 6 May 2025 15:14Priya, The pack has arrived and is with our risk team. Please do not assume the date you mentioned is fixed. I would rather we finish the review properly than hurry it. I will tell you early if we need anything more. Tomasz will take the working detail on our side, and I'll come back to you on commercial terms once the review is done. Philippa Gore