Check-in notes
Email thread Kingdon Diagnostics · cs
Marcus Bell's 31 Mar 2026 notes show usage up, one open how-to ticket and 150 licensed users with headroom. Graeme Charlton agreed Marcus should speak to Leanne's team and will look again nearer the renewal.
What was said
What this says
Current to 14 Oct 26Marcus Bell's 31 Mar 2026 notes show usage up, one open how-to ticket and 150 licensed users with headroom. Graeme Charlton agreed Marcus should speak to Leanne's team and will look again nearer the renewal.
Ask: Marcus offered a call with Leanne's team to show the referral and turnaround views together. Graeme agreed, asking what they need to see and what the return is for them.
Customer view: Satisfied with usage but still return-focused, and he will revisit the question nearer the renewal.
Next: Marcus to speak to Leanne with a team-specific value case. The evidence does not show Leanne's role.
The thread
Updated 9 Oct 26Messages
Marcus Bell 31 Mar 2026 15:49Hi Graeme, Thanks for making time for the check-in today. I've pulled the numbers and wanted to put the main points in writing so you have them to hand. - Usage is up well on the previous quarter. Average active users are now around thirty a day, which is a big step on where you were. - Nothing high priority has been raised with us in the last month, and there is just the one open ticket, a how-to question. - Invoices are all up to date on your side, so nothing to chase. You have 150 licensed users, so there is plenty of headroom for the contract managers and reporting teams to come on board if you want that. If it would help, I'm happy to jump on a call with Leanne's team to show them the referral and turnaround views together. Thanks, Marcus
Graeme Charlton 1 Apr 2026 10:24Marcus, Thank you, this is useful. Good to see the usage moving the right way. Please go ahead and speak to Leanne about her team. Keep it simple: what do they need to see, and what's the return for them? I'll look again nearer the renewal. Graeme