Scheduling: check-in

Email thread

Marcus Bell reported usage jumping since the move to Enterprise and no tickets that month, and proposed a check-in. Graeme Charlton agreed and asked what the wider rollout is returning before he reports to the board.

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As at Fri 9 Oct 2026

Marcus Bell reported usage jumping since the move to Enterprise and no tickets that month, and proposed a check-in. Graeme Charlton agreed and asked what the wider rollout is returning before he reports to the board.

Ask: Marcus proposed 30 minutes to cover how the extra users are getting on and what teams are asking. Graeme agreed, preferring mornings next week.

Customer view: Receptive, but he again frames value as return to the board.

Next: Marcus to book the check-in and bring a return view of the wider rollout.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-01-28

Last message2026-01-29

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Messages

Marcus Bell 28 Jan 2026 15:00
to Graeme Charlton
Hi Graeme, Congratulations on the move to Enterprise, and welcome to the new set-up. I've pulled the numbers and usage has jumped since the switch: far more of your people are asking questions of the brain than before, and there have been no tickets at all this month. Shall we book 30 minutes in the next week or two for a check-in? I'd like to cover how the extra users are getting on, what the teams are asking most, and whether there is anything you would like added. Thanks, Marcus
Graeme Charlton 29 Jan 2026 15:47
to Marcus Bell
Marcus, Good to hear. Yes, let's do it. Next week suits, mornings are best for me. What has changed since the last one? I'd like to see what the wider rollout is returning before I report to the board. Graeme

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