Booking in a usage review for Grisedale

Email thread

Grisedale Search & Selection: documents · cs

Marcus Bell asked for a usage review after falling logins. Lauren Pilkington agreed and said a few consultants went back to old spreadsheets over the summer, and again asked about seeing client complaints.

made from

What was said

What this says

Current to 11 Oct 26

Marcus Bell asked for a usage review after falling logins. Lauren Pilkington agreed and said a few consultants went back to old spreadsheets over the summer, and again asked about seeing client complaints.

Customer view: Lauren admits some consultants reverted to spreadsheets and says things have been manic. Marcus's figures show fewer logins, a couple of consultants asking most questions, and connectors loading fine.

Ask: Lauren wants complaints visible without digging and asks Marcus to bring who is using it.

Next: Hold the review on a morning next week, not Monday.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typecs

Messages2

First message2025-09-02

Last message2025-09-03

Emailmade from

Messages

Marcus Bell 2 Sep 2025 14:51
to Lauren Pilkington
Hi Lauren, Following our last call, I'd like to get a proper review in the diary. I've pulled the numbers and I think they're worth a look together: - fewer people are logging in than earlier in the year - a couple of consultants seem to be doing most of the questions - the connectors are all still loading fine, so it's not a data problem I'd like to understand what's working for the consultants and what isn't, and whether there's anything we should change in how it's set up. Happy to jump on a call. Shall we book 30 minutes in the next couple of weeks? Let me know what suits you and I'll send an invite. Thanks, Marcus
Lauren Pilkington 3 Sep 2025 13:07
to Marcus Bell
Hi Marcus, Quick one: yes, happy to. Things have been manic here and I think a few of the consultants went back to their old spreadsheets over the summer. Not great, I know. Can the consultants see client complaints without having to dig? That's what they keep asking me. Any morning next week works, apart from Monday. Maybe bring whatever you've got on who's using it. Ta, Lauren

Emailmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B