What was said
What this says
Current to 11 Oct 26Marcus Bell's notes show a small group of consultants using the brain regularly, a touch down on the previous quarter, with 15 licensed users and some not in the habit of asking first. No reply from Lauren in the thread.
Customer view: Consultants like seeing a client's open roles and complaints before phoning, but not everyone asks the brain first.
Ask: Marcus proposes a usage summary, a how-to session and a word with quieter users, and suggests an autumn check-in.
Next: The contract runs to 30 Apr 2026. There is no customer response in the thread.
The thread
Updated 9 Oct 26Typecs
Messages1
First message2025-05-28
Last message2025-05-28
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Messages
- Marcus Bell 28 May 2025 12:57Hi Lauren, Thanks for your time on the check-in. Here are my notes so we both have them. Usage - A small group of consultants use the brain regularly, a touch down on the previous quarter. - You have 15 licensed users, so there is plenty of room if more of the team want to come on board. - One ticket came in over the last month and it has been dealt with. What I heard from you - The consultants like seeing a client's open roles and complaints before they pick up the phone. - Not everyone has got into the habit of asking the brain first. Next steps - I'll send you a short usage summary you can share with the consultants. - You'll have a word with the quieter users and tell me what they'd want to see. - Happy to run a short how-to session for the team if that helps. Our contract runs to 30 Apr 2026, so we have plenty of time. Shall we book the next check-in for the autumn? Thanks, Marcus
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