What was said
What this says
Current to 11 Oct 26Marcus Bell sent formal notice that the Starter subscription for 15 users runs to 30 Apr 2025, renewing at £20k. Stuart Haworth said nothing is signed until the price conversation and asked what a smaller team costs.
Ask: Marcus set out the renewal on the same basis at £20k and asked for agreement by 25 Apr 2025 to avoid a gap in service. He copied Priya Raman for terms.
Customer view: Stuart made price a precondition and asked about the cost for a smaller team, which hints at downsizing. He asked for Priya to ring him.
Next: Priya to call Stuart on pricing, including what a smaller team would cost.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 30 Jan 2025 09:34Hi Stuart, Thanks for making time to talk earlier this week. As a formal note, your Starter subscription for 15 users runs to 30 Apr 2025. The renewal is currently open on the same basis at £19,500 for the year. I've copied Priya, who looks after the commercial side, so she can pick up anything on terms. If we can agree the renewal by 25 Apr 2025, there's no gap in service for the consultants. Thanks, Marcus
- Stuart Haworth 30 Jan 2025 09:50Marcus, Thanks. Short version: nothing gets signed until I've had the price conversation. What's that cost for a smaller team? Tell Priya to ring me. Stuart