Following up on our QBR

Email thread

Daniel Okafor recaps the QBR for Philip Annear and Dan Hosken: usage dipped, one ticket resolved, and Philip asked what the brain saves. There is no customer response in the thread.

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What was said

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As at Fri 9 Oct 2026

Daniel Okafor recaps the QBR for Philip Annear and Dan Hosken: usage dipped, one ticket resolved, and Philip asked what the brain saves. There is no customer response in the thread.

Ask: Daniel confirms a usage breakdown by team for Dan and a short savings note for Philip, built around account managers' client reviews.

Customer view: the thread holds no customer reply. From the recap, usage dipped and Philip asked what the brain is saving the business.

Next: Daniel committed to return with the usage breakdown by the end of next week. The dip and the unanswered value question are the renewal risks.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2025-05-20

Last message2025-05-20

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Daniel Okafor 20 May 2025 14:57
to Philip Annear, Dan Hosken
Dear Philip, Dan, Thank you both for your time on the QBR. Just to close the loop on what we covered, here is where I think we landed. - Usage dipped a little over the quarter, and we agreed it is worth understanding which teams have gone quieter. Dan, I will send you a breakdown by team so you can see where. - There was one ticket in the last month, and it has been dealt with. Nothing else is open on our side. - Philip, you asked what the brain is saving the business. I will pull together a short note on this, built around the account managers and how they use the brain for their client reviews. Please tell me if I have missed anything or if you remember it differently. I will come back to you both by the end of next week with the usage breakdown. Best wishes, Daniel

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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