Kickoff follow-up and what I need from your side

Email thread

Callie Brennan asked Pentreath for written source access, a named admin and the list of fifty licensed users. Matt Colenso replied late: two systems are sorted, the rest await security sign-off, and he will hold admin with an IT backup.

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Current to 12 Oct 26

Callie Brennan asked Pentreath for written source access, a named admin and the list of fifty licensed users. Matt Colenso replied late: two systems are sorted, the rest await security sign-off, and he will hold admin with an IT backup.

Ask: Callie will not start a connector without written access. She also needs a named admin so Pentreath can run the brain alone.

Customer view: Matt apologised for the delay and said written confirmation for the first two systems follows. The remaining systems need security sign-off later that week.

Next: Kerensa is to send the user list separately. The IT backup is not named in the thread.

AI · claude-sonnet-5-5 · 12 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2024-01-04

Last message2024-01-09

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Callie Brennan 4 Jan 2024 17:56
to Kerensa Trelease, Matt Colenso
Hi Kerensa, Matt, Thanks for your time at the kickoff. Here is the plan as I understand it, before we switch on the refresh. What I need from your side is: - written access for each source system, from Matt - a named admin for the brain, so I can leave you able to run things alone - the list of the fifty licensed users, from Kerensa Once the credentials arrive I will map the fields and check each one before the first refresh. I will not start a connector without written access, so the sooner the better. Matt, could you tell me who will hold admin rights and when the credentials can come over? Thanks, Callie
Matt Colenso 9 Jan 2024 16:50
to Callie Brennan
Hi Callie, Apologies for the delay, it has been a busy week. I have the access sorted for the first two systems and will send the written confirmation tomorrow. The rest need sign-off from our security side, so that will follow later this week. I will hold admin rights for the brain, with a colleague in IT as backup. Kerensa is pulling together the user list and will send it separately. Let me know if you need anything else before the refresh. Regards, Matt Colenso IT Manager, Pentreath Cold Chain

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