Who they are
Insight
Current to 12 Oct 26Kerensa Trelease was the Pentreath Cold Chain champion and day-to-day sponsor of the brain, but price sat with Philip Annear. She said on 19 Aug 2024 she was leaving, and her platform account was deactivated on 30 Aug 2024.
Role: Head of Customer Operations and CRM champion, based in Bristol. She sponsored the Growth rollout, brought account managers in, and held a platform admin account.
Influence: she shaped adoption and defined the success test of clients hearing about excursions first. She did not own price or terms, which sat with Finance Director Philip Annear.
Watch: she told Daniel Okafor on 19 Aug 2024 that nobody would own the brain after her and her manager does not use it. The evidence does not show a successor or where she moved to.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Pentreath Cold Chain | Head of Customer Operations | champion | kerensa.trelease@pentreath.example |
Activity
- 19 Aug 2024callPentreath Cold Chain / BB-Demo – Check In
- 10 Jun 2024callPentreath Cold Chain / BB-Demo – Check In
- 15 May 2024callPentreath Cold Chain / BB-Demo – Qbr
+1
- 17 Apr 2024email_threadNotes from our check-in
- 16 Apr 2024callPentreath Cold Chain / BB-Demo – Check In
- 12 Apr 2024email_threadFinding a time for a check-in
- 19 Mar 2024ticketCRM connector not updating
- 9 Feb 2024email_threadFollowing up on your support ticket
- 8 Feb 2024ticketZendesk connector stopped syncing
- 8 Feb 2024callPentreath Cold Chain / BB-Demo – Onboarding
- 31 Jan 2024callPentreath Cold Chain / BB-Demo – Onboarding
- 24 Jan 2024callPentreath Cold Chain / BB-Demo – Onboarding
- 17 Jan 2024callPentreath Cold Chain / BB-Demo – Onboarding
- 11 Jan 2024callPentreath Cold Chain / BB-Demo – Onboarding
- 4 Jan 2024email_threadKickoff follow-up and what I need from your side
+1
- 3 Jan 2024callPentreath Cold Chain / BB-Demo – Kickoff
+1
- 27 Dec 2023email_threadKickoff call: finding a time
- 16 Nov 2023email_threadWhere we've got to on the Growth proposal
+2
- 16 Nov 2023callPentreath Cold Chain / BB-Demo – Negotiation
+2
- 13 Oct 2023callPentreath Cold Chain / BB-Demo – Proposal
- 28 Sep 2023email_threadFollowing up on Thursday's demo
+2
- 27 Sep 2023callPentreath Cold Chain / BB-Demo – Demo
+2
- 25 Sep 2023email_threadDemo on your own data: finding a slot
- 14 Sep 2023email_threadDemo follow-up and your questions
+2
- 13 Sep 2023callPentreath Cold Chain / BB-Demo – Demo
+2
- 17 Aug 2023email_threadFollowing up on our discovery call
- 16 Aug 2023callPentreath Cold Chain / BB-Demo – Discovery
- 8 Aug 2023email_threadDiscovery call: finding a time
- 12 Jul 2023dealPentreath Cold Chain – New