Notes from our check-in

Dear Katrin, Thank you for your time on the call. As promised, here are the written notes, so that we both hold the same record. To confirm, we agreed the following: - Usage has grown clearly compared with the previous quarter, and the growth is coming from both merchant operations and merchant risk. - There was one ticket in the last month. It was a how-to question and it has been answered. - Nothing is overdue on the invoicing side, and you have no open concerns on the contract. - I will send you a short summary of usage by team, with the source named for each page, before our next conversation. Please tell me if I have recorded anything wrongly. I will make sure that any correction is reflected in the final version. Kind regards, Elena Elena Novak Customer Success Manager, EU, BB-Demo

Hello Elena, Thank you, the notes match my own minutes. Two small additions, to be precise. First, the growth in usage is partly because two of my team leads now ask the brain for merchant summaries before the weekly review. Please say so in the record, as it helps me show the change in working habits. Second, regarding the source: when you send the summary by team, what is the source for each page? I would like to be able to show an auditor not only the number but where it came from. Otherwise I am happy. It is good to see the numbers moving in the right direction, and my director has noticed too. Kind regards, Katrin