Scheduling the next check-in

Dear Katrin, I would like to schedule our next check-in. To confirm, I suggest we keep it to forty-five minutes, and I propose next Tuesday at 10:00 or Wednesday at 14:00, whichever suits you better. The agenda I would send beforehand: First, how the merchant account managers and merchant risk are using the shared view of each merchant. Second, the one open ticket and where it stands. Third, which merchant systems you would like connected next. Usage has grown clearly since the first weeks, which is good to see, and I would like to go through who is asking the questions so that we both know where the value is coming from. I will make sure that written actions reach you the same day. Kind regards, Elena

Dear Elena, Thank you, the agenda is clear. Wednesday at 14:00 works for me. To be precise, there are two things I need for the meeting. First, you say usage has grown. What is the source? I would like to see the report itself, not a summary, because merchant risk will ask me the same question. Second, please add the ticket to the minutes with its owner, so it does not stay open without one. Kind regards, Katrin

Dear Katrin, To confirm, we are set for Wednesday at 14:00, and an invitation has gone out to you. On your two points: First, the source is the usage view in the brain's admin area, which shows active users and questions asked by person and by week. I will attach an export of it to the agenda so that you can show it to merchant risk and read it before we meet. Second, the ticket will be in the minutes with a named owner and the next step, as agreed. Apologies that this reply took a few days. I will make sure the written actions follow the call the same day. Kind regards, Elena