What was said
What this says
Current to 11 Oct 26Matteo Ricci, new commercial owner, proposed a demo on Brenneck Pay's own data. Katrin Vogelsang named three systems, four attendees and Tuesday or Wednesday mornings, and asked about helpdesk support and audit handling.
Ask: Matteo introduced himself on 29 Oct 2025 and asked which systems to connect and who would attend. Katrin replied on 30 Oct 2025 with payment data in Snowflake, the helpdesk and the CRM.
Customer view: engaged but still testing. She asked for the source of the Zendesk assumption and how regulated-data experience applies to audit questions.
Next: Matteo must confirm helpdesk support and answer the audit question.
The thread
Updated 9 Oct 26Messages
- Matteo Ricci 29 Oct 2025 13:55Dear Katrin, Buongiorno, and thank you for the time you gave Priya and the team during discovery. I am now looking after your account on the commercial side, so I wanted to introduce myself properly and move us on to the next step. I would like to propose a demo of the brain running on a sample of your own merchant data, so that your account managers and your merchant risk colleagues can see one view of a merchant rather than a slide. To make that useful, I would need to know which two or three systems you would like us to connect for the demo, and who from your side will attend. Let me confirm in writing that nothing leaves your control for the demo. Everything runs inside your own Snowflake account, and the EU region requirement you mentioned stays as discussed. Could you suggest a couple of slots early next week? Best regards, Matteo
- Katrin Vogelsang 30 Oct 2025 16:42Hello Matteo, Thank you for the introduction, and welcome to the conversation. On your questions, to be precise: 1. Systems for the demo: our payment processing data in Snowflake, the ticketing history from our helpdesk, and the CRM used by our account managers. Please confirm whether the helpdesk is one you already support. I assume it is Zendesk, but what is the source for that assumption on your side? 2. Attendees: myself, one colleague from merchant risk and two of our account managers. I will send you names closer to the date. 3. Timing: Tuesday or Wednesday next week, in the morning, would work. Please avoid the afternoons. I will circulate a written agenda the day before, and we will keep minutes. Please let me know what your regulated-data experience means for the way you would handle our audit questions. Kind regards, Katrin On 29 Oct 2025, at 13:55, Matteo Ricci wrote: > I would like to propose a demo of the brain running on a sample of your own merchant data