Booking a check-in
Email threadHolly Tranter, the admin, said some client-account directors moved desks and some people stopped using the brain when answers were slow after system changes. She asked to keep the check-in to the two of them.
What was said
What this says
Current to 11 Oct 26Holly Tranter, the admin, said some client-account directors moved desks and some people stopped using the brain when answers were slow after system changes. She asked to keep the check-in to the two of them.
Ask: Daniel Okafor asked for a half-hour check-in on falling logins. Holly offered Thursday afternoon or Friday morning, and Daniel took Thursday afternoon.
Customer view: she links lower use to people moving desks and slow answers after system changes, but is unsure how much is real. Daniel's earlier note said the refresh ran as expected, so the connector history needs checking.
Next: Daniel will review the connector history before the call.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 3 Jun 2026 15:09Hello Holly, I hope the week is treating you well. I am writing because I have been looking at how the brain is being used at Delancey Haig and fewer people are logging in than last quarter. I would rather talk it through with you than guess at the reasons. Could we find half an hour for a check-in in the next few days? I would like to hear how things look from where you sit as admin: whether anything has changed in the systems feeding the brain, whether people have moved on or changed role, and whether there is something getting in the way. The contract runs to 2 Jul 2026, so it is a good time to get this right together. Which day suits you? Best wishes, Daniel
Holly Tranter 3 Jun 2026 17:14Hi Daniel, Thanks for flagging this. I did notice fewer people in the admin view but have not had time to dig into it. There have been a few changes on our side. A couple of the client-account directors have been moved onto different desks and I think some people stopped using it when the answers were slow to catch up after the system changes. I am not sure how much of that is real and how much is just habit. Thursday afternoon is free for me, or Friday morning. I would rather keep it to the two of us at first, if that is okay. Holly- Daniel Okafor 4 Jun 2026 09:44Hello Holly, Thank you, that is very helpful, and of course we can keep it to the two of us. Let us take Thursday afternoon. I will send an invite shortly. Before then, it would help if you could jot down which directors have moved desks and which of the changed systems you suspect, even roughly. I will look at the connector history on my side so we are not starting cold. Once we have talked, we can decide together what to share with your head of client operations and the directors afterwards. Best wishes, Daniel