Finding time for a check-in
Email threadDaniel Okafor asked Saskia Mendes for a check-in. Saskia said some data is moving to a warehouse the customer runs, decided above her, and she cannot promise what the picture looks like in July. She asked to keep it to the two of them.
What was said
What this says
Current to 11 Oct 26Daniel Okafor asked Saskia Mendes for a check-in. Saskia said some data is moving to a warehouse the customer runs, decided above her, and she cannot promise what the picture looks like in July. She asked to keep it to the two of them.
Ask: Daniel Okafor asked for half an hour with Saskia Mendes to hear what the withdrawn connector credentials mean for her directors, and to talk about the period up to renewal.
Customer view: Saskia said she is not walking away from the brain but could not promise the July picture. The warehouse decision was made above her.
Next: she offered Wednesday afternoon or Thursday morning and wants Holly Tranter brought in only afterwards for the technical points.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 26 Mar 2026 13:20Hi Saskia, I hope the week has been kind to you. I wanted to write directly rather than leave it to the support thread. Dominic has told me the connector credentials were withdrawn on your side and will not be reissued, and I would much rather hear what that means for your directors from you than work it out from the usage charts. Could we find half an hour for a proper check-in? I am happy to fit around your diary, and I can do early or late if that helps. It would also be a good moment to talk about what you want from the brain between now and the renewal in July. Just to close the loop on one thing: nothing is being asked of you in this note beyond a time. How is the team finding it at the moment? I'll come back to you by Monday if I have not heard. Best wishes, Daniel
Saskia Mendes 30 Mar 2026 09:09Daniel, Thanks for writing, and sorry for not coming back sooner. Yes, let's talk. I would rather not do it by email. I will be honest: some of our data is moving to a warehouse we run ourselves, and that was decided above me. The directors still need what the brain gives them, and I am not walking away from it, but I cannot promise you what the picture looks like in July. I do not want you finding out sideways. I can do Wednesday afternoon or Thursday morning. Which suits you? Please keep it to the two of us for now. I will bring Holly in for the technical bits afterwards. Best, Saskia