Support tickets: time to talk this week

Hi Saskia, I noticed that four high priority tickets have come in from your team over the last month, which is a change from the quiet run you have had. I wanted to pick this up with you directly rather than leave it sitting in the queue. Could we have a call this week, so I can hear from you what has been getting in the way, and what matters most to put right first? I would like to understand what the directors have actually been seeing, and then I will make sure the right people on our side are looking at it. I can do Wednesday afternoon or Thursday at any point after 14:00. I will come back to you by the end of the day with an update on where each ticket stands, so you have it before we speak. Best wishes, Daniel

Hi Daniel, Thanks for flagging it, and yes, it has been a rough few weeks. I will be straight with you: the directors need this working, and a couple of them are now asking whether they can trust it before a client review. That is the part that worries me. Thursday at 14:00 works. Please do send the ticket status beforehand, and let me know what you can already tell me about the cause. What did the client actually say is what they will ask me, so I need something concrete. I will get Holly on the call too, as she has been closest to the detail. Best, Saskia