Finding a time for our check-in
Email thread Delancey Haig · cs
Scheduling thread. Saskia Mendes accepts a Friday 11:00 check-in with Daniel Okafor and says she will bring directors who want complaint and invoice history in one place.
What was said
What this says
As at Fri 9 Oct 2026Scheduling thread. Saskia Mendes accepts a Friday 11:00 check-in with Daniel Okafor and says she will bring directors who want complaint and invoice history in one place.
Ask: Daniel Okafor proposed a half-hour check-in on Friday at 11:00 and invited others from client operations. Saskia accepted straight away.
Customer view: Saskia says the directors want complaints and invoice history together, and she would rather hear their views from them directly.
Next: Daniel has sent the invite and will bring usage data. The directors' wish is a product request to carry into the Growth plan conversation.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 6 Nov 2024 14:21Hello Saskia, Thank you for your time on the last few occasions, and for how openly you have shared what is working for the directors. I would like to book our next check-in so we can look at how the team is finding the brain now that it has had a few months of real use. Would later this week suit you? I have some space on Friday morning, say 11:00, but I am happy to work around your diary. It would be about half an hour, and if there are people you would like to bring along, please do. I would be glad to see who else from client operations is keen to join. Just to close the loop on one thing from before: I am still collecting the questions you wanted answered, so send over anything new and I will bring it with me. Best wishes, Daniel
Saskia Mendes 6 Nov 2024 15:41Hi Daniel, Friday works. 11:00 is fine for me, send the invite over. I will bring a couple of the directors if they are free. They keep telling me they want to see more of the complaints and invoice history in one place, so it is a good moment to talk about that. The directors need this, so I would rather get their views straight from them. Best, Saskia- Daniel Okafor 6 Nov 2024 17:44Hello Saskia, Lovely, thank you. I have sent the invite for Friday at 11:00 and it should be in your calendar now. It will be very helpful to hear from the directors directly. I will pull together what we have seen on the usage side beforehand so we are not starting from a blank page, and I will keep it short. If anything changes before then, just tell me and I will come back to you by the end of the day with another option. Best wishes, Daniel