Check-in call and what we're seeing

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Amara Obi raises a dip in weekly users and more support tickets than usual. Karin Sjöberg agrees usage is lower, links it to the recent data problems, and wants to talk it through before anything is decided.

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Current to 11 Oct 26

Amara Obi raises a dip in weekly users and more support tickets than usual. Karin Sjöberg agrees usage is lower, links it to the recent data problems, and wants to talk it through before anything is decided.

Ask: Amara wants half an hour with customer service and store voices, and to discuss who else should have access.

Customer view: Karin says confidence drops quickly when an answer looks incomplete, and then people stop asking. She will gather views first and send slots.

Next: Karin said she would send slots on the Monday after the week she mentioned. The evidence does not show a date fixed.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-08-19

Last message2026-08-21

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Amara Obi 19 Aug 2026 10:24
to Karin Sjöberg
Hi Karin, I'd like to get the next check-in in the diary. Here's what the numbers say: the number of people using the brain each week has dipped over the last couple of months, and there have been more support tickets than usual. I don't want to guess at the reasons, so I'd rather hear them from you. Could we find half an hour in the next week or two? It would help to have anyone from customer service and the stores who has views on this, and to talk about who else should have access. Please send me a few slots and I'll fit around you. Best, Amara
Karin Sjöberg 21 Aug 2026 11:51
to Amara Obi
Hello Amara, Thank you for being open about this. I agree that usage has been lower, and I think the recent problems with the data did not help. People lose confidence quickly when an answer looks incomplete, and then they stop asking. I would like us to talk it through together before we decide anything, and I will gather what the stores and customer service say first. Early next week is a little full for me. The week after would be better, and I will send you slots on Monday. Vänliga hälsningar, Karin

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	150
People at customers	573
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Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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