What was said
What this says
Current to 11 Oct 26Karin Sjöberg accepted a quarterly business review on a Thursday morning and asked for a section on how the contract continues after the end of the month. She will prepare the discussion with Mats.
Ask: Karin wants e-commerce and store colleagues in the review, anchored in what the stores say. She also asked for a short section on how the contract continues after the end of the month.
Customer view: She treats the contract as a discussion to prepare with Mats and said "Let us think about it together." The evidence does not show Mats's role or her stance on renewing.
Next: Hollie Grieve will send an invitation for Thursday at 10:00, add the contract section and send a usage summary beforehand.
The thread
Updated 9 Oct 26Messages
- Hollie Grieve 13 May 2026 11:01Hi Karin, I'm Hollie Grieve, a Customer Success Manager at BB-Demo, and I'm getting the quarterly business review for Lindqvarn into the diary. It's a good moment to look at how the brain has been used, what the stores are getting from it, and what you'd like from it in the coming months. Could you do an hour next week? Tuesday or Thursday morning would suit me. Please also tell me who from your side should join. Kind regards, Hollie
- Karin Sjöberg 14 May 2026 10:26Hello Hollie, Thank you for writing. Thursday morning is better for me. I would like to include a colleague from e-commerce and, if possible, someone from the stores, because we should anchor the review in what the stores say. Could you also include a short section on how the contract continues after the end of the month? I am thinking of Mats and I will need to prepare the discussion with him. Let us think about it together. Vänliga hälsningar, Karin
- Hollie Grieve 18 May 2026 08:59Hi Karin, Thanks, that works. I'll send an invitation for Thursday at 10:00 and include your colleague from e-commerce. If you can let me know who from the stores will be there, I'll add them too. I'll add a short section on the contract and next steps, so you have something to take to Mats. I'll send the usage summary a couple of days beforehand. Kind regards, Hollie