Your renewal on 31 May 2026

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Hollie Grieve gave formal notice of the 31 May 2026 Enterprise renewal. CFO Mats Eklund wants usage and return numbers before any call and will agree nothing commercial until compared with his plan.

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Current to 11 Oct 26

Hollie Grieve gave formal notice of the 31 May 2026 Enterprise renewal. CFO Mats Eklund wants usage and return numbers before any call and will agree nothing commercial until compared with his plan.

Ask: Hollie Grieve cited a contracted annual subscription of £103,000 for 160 licensed users and an open proposal of £113,500, with signing targeted for 6 May 2026.

Customer view: Mats Eklund acknowledged the notice and asked for the usage summary first. He wants to see the return so far and what BB-Demo expects for next year.

Next: the proposal is an open item, not executed paper. The £113,500 proposal is a price rise Mats will test against his plan, so the value case has to land before the commercial conversation.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages2

First message2026-03-02

Last message2026-03-02

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Messages

Hollie Grieve 2 Mar 2026 08:01
to Mats Eklund
Dear Mats, I'm writing as your customer success manager to give you formal notice that the Lindqvarn Retail Enterprise subscription comes up for renewal on 31 May 2026. Your current contracted annual subscription is £103,000, covering 160 licensed users. We have opened the renewal and the proposal currently sits at a total value of £113,500. Tom, copied here, owns the commercial terms and will walk you through how that is made up. We are aiming to have it signed by 6 May 2026, so there is no pressure on the next few days. Usage across your teams has been healthy this quarter, and I'd be glad to put together a short summary of what the brain has been used for, if that would help your review. Kind regards, Hollie Grieve Customer Success Manager, BB-Demo
Mats Eklund 2 Mar 2026 09:28
to Hollie Grieve
Hollie, Thank you for the notice. Received. Yes, please send the usage summary. Send me the numbers first, before any call. I will want to see what the return has been, and what you expect for next year. I will not agree anything on the commercial side until I have compared it with our plan for the year. Please keep Tom in the loop. Mats Eklund, CFO

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