Training follow-up and next session

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Clonvara Insurance Services: documents · cs

Laura Penhaligon asked whether a second, claims-focused training session should happen before the break. Cian Farrell said it should wait until the second week of January, and that use so far is mainly him and a couple of others.

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Current to 11 Oct 26

Laura Penhaligon asked whether a second, claims-focused training session should happen before the break. Cian Farrell said it should wait until the second week of January, and that use so far is mainly him and a couple of others.

Ask: Laura offered a shorter second session on claims tickets and broker activity, before the holiday break or after the new year.

Customer view: Cian said the first session was good and the claims side is worth a look, but nobody has time this week. He noted use is mainly himself and a couple of others.

Next: Laura has pencilled in a placeholder for the second week of January. Cian is to confirm nearer the time.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2025-12-22

Last message2025-12-24

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Laura Penhaligon 22 Dec 2025 11:09
to Cian Farrell
Hi Cian, I hope the training session was useful for the team. I wanted to check in on how people are finding it now that they've had a few days to try it. If there's appetite for it, I'd suggest a shorter second session focused on the claims tickets and how they sit alongside the broker activity. Would that be worth doing before the holiday break, or is it better left until after the new year? Kind regards, Laura
Cian Farrell 22 Dec 2025 11:27
to Laura Penhaligon
Hi Laura, The session was good, thanks. People are using it, though mainly me and a couple of others so far. I think the claims side would be worth a look, but nobody has the time this week. Better to leave it until after the new year, probably the second week of January. I'll confirm nearer the time. Cian
Laura Penhaligon 24 Dec 2025 17:36
to Cian Farrell
Hi Cian, Understood, we'll leave it until the new year. I've pencilled in a placeholder for the second week of January on my side so we don't lose the slot, and you can move it as needed. In the meantime, if anything odd turns up in the answers, just forward it to me and I'll take a look. Have a good Christmas. Kind regards, Laura

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