What was said
What this says
Current to 11 Oct 26Cian Farrell chose Wednesday at 10:00 for hands-on training with four or five underwriters and claims colleagues. Laura Penhaligon will use their own policy queries as examples.
Ask: Laura wanted to train the underwriters so they can ask the brain real questions about broker activity and policy queries.
Customer view: Cian picked Wednesday for better turnout and expects four or five attendees, with names to follow.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2025-12-11
Last message2025-12-12
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Messages
- Laura Penhaligon 11 Dec 2025 17:50Hi Cian, Thanks for your time on the call earlier. As discussed, I'd like to book the hands-on training session for you and the other underwriters, so you can start asking the brain real questions about broker activity and policy queries. I can do next Tuesday or Wednesday morning, either 10:00 or 11:00. It runs for about an hour and a half, and I'd suggest keeping it to the people who will use it day to day. Could you let me know which slot suits and who should be on the invite? Kind regards, Laura Implementation Consultant, BB-Demo
- Cian Farrell 12 Dec 2025 09:30Hi Laura, Wednesday at 10:00 works best for me. A couple of the claims colleagues are out on Tuesday so Wednesday gives us the better turnout. I'll check with the team who else wants to come, probably four or five of us in total. Is it fine if I send you the names later today? Thanks, Cian
- Laura Penhaligon 12 Dec 2025 11:22Hi Cian, Wednesday at 10:00 it is. Send the names over whenever you have them and I'll get the invite out. I'll use a few of your own policy queries as examples, so if you have any that regularly eat up your time, bring them along. Kind regards, Laura
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