Follow-up from our quarterly review

Dear Pieter, dear Bas, Thank you for your time on the call. As agreed, here are the written actions, so that we all work from the same list. To confirm, the review covered how your account managers use the brain for shipper accounts, exception tickets and calls together. Usage is up on the previous quarter, which is good to see, and your 40 licensed users are being put to work. Actions: First, Bas will send me a short list of the shipper views your account managers use most, so that I can check whether anything is missing from the dashboards. Second, Pieter will tell me which account managers would like a short refresher session. I will make sure that it is booked from Amsterdam at a time that suits your weekly shipper review. Third, I have copied Tom, as your current term ends on 31 Mar 2026 and he will be in touch separately about the renewal paperwork. Please correct me if I have missed anything. Kind regards, Elena

Hi Elena, Thanks for the summary, that matches my notes. I will send the list of shipper views early next week. I want to check with a couple of the account managers first so it reflects what they really open every day. Pieter will pick up the refresher names himself. Regards, Bas