Training session for your account managers

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Laura Penhaligon and Ilse de Graaf agree a Thursday 14:00 training session for the account managers on their own shipper accounts. Ilse is checking that Pieter is happy for the whole team to join.

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Current to 11 Oct 26

Laura Penhaligon and Ilse de Graaf agree a Thursday 14:00 training session for the account managers on their own shipper accounts. Ilse is checking that Pieter is happy for the whole team to join.

Ask: Laura wants a working session on the customer's own shipper accounts. Ilse chooses Thursday afternoon because Tuesday is the weekly shipper review, and asks to start at 14:00.

Customer view: Ilse expects some account managers to bring a real shipper case. Laura welcomes this.

Next: Laura sends an agenda on Wednesday and adds anything Pieter asks for.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2025-05-28

Last message2025-05-30

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Laura Penhaligon 28 May 2025 14:58
to Ilse de Graaf
Hi Ilse, Following our call, I would like to book the training session for your account managers. The idea is a working session on your own shipper accounts: how to find an account, see its exception tickets and calls together, and ask the brain a question in plain English. Could you let me know which half-day suits your team best next week? I can do Tuesday or Thursday afternoon. If it helps, I can also keep it to a shorter session so nobody is away from their desk for long. Best, Laura Implementation Consultant, BB-Demo
Ilse de Graaf 28 May 2025 16:02
to Laura Penhaligon
Hi Laura, Thanks, that works. Thursday afternoon is better for us, Tuesday is our weekly shipper review so people are busy. Could we start at 14:00? I will check with Pieter that he is happy for the whole team to join. I think a couple of the account managers will want to bring a real shipper case, is that okay? Kind regards, Ilse
Laura Penhaligon 30 May 2025 17:49
to Ilse de Graaf
Hi Ilse, Thursday at 14:00 is fine, I have put it in my diary. Real shipper cases are exactly what I was hoping for, so please do ask people to bring them. It makes the session much more useful than my demo examples. I will send a short agenda on Wednesday. Let me know if Pieter wants anything added. Best, Laura

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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