Follow-up from kickoff: Brakkevoort Logistics

Hi Pieter, hi Bas, Thanks for your time on the kickoff call today. Good to have the account managers' view of what they want from the brain: shipper accounts, exception tickets and calls in one place. A short recap of what we agreed: - Bas will be the admin on your side and our main contact for the technical set-up. - We start with the CRM, the helpdesk and the call recorder, in that order, so the account managers see something useful early. - Pieter will confirm which shipper accounts the weekly review should cover first. The one thing I need from Bas is the access we discussed to your Snowflake account, so we can begin building the brain inside it. Could you let me know who needs to approve that on your side? Natalie is copied in as your customer success manager and will pick up once we are live. Best, Laura Implementation Consultant, BB-Demo

Hi Laura, Thanks for the recap, that matches my notes. The Snowflake access needs sign-off from our IT security team. I will raise the request on Monday and tell you who approves it. I cannot promise how quick they will be, but I will chase. On the sources, the CRM and the helpdesk are fine to start with. I still need to check who owns the call recorder licence, so that one may come a little later. Pieter, please send Laura the list of shipper accounts for the first review when you have it. Kind regards, Bas