Catching up before the autumn
Email thread Fairhallow Travel: documents · cs
Marcus Bell asked for a check-in on 2025-08-18, citing a quieter summer. Becky Lawton asked to meet soon because things are shifting on her side and she wants to do it while she is still around. She asked for numbers by team.
What was said
What this says
Current to 11 Oct 26Marcus Bell asked for a check-in on 2025-08-18, citing a quieter summer. Becky Lawton asked to meet soon because things are shifting on her side and she wants to do it while she is still around. She asked for numbers by team.
Ask: Becky wants Thursday morning and the usage numbers beforehand, with the summer dip shown by team.
Customer view: cooperative but urgent. Her wording suggests a change in her own situation, though the thread does not say what.
Next: Becky is the contact in every Fairhallow thread, so a move on her side would be a key-person risk for adoption and the renewal conversation.
The thread
Updated 9 Oct 26Messages
Marcus Bell 18 Aug 2025 16:15Hi Becky, It's been a little while since we last spoke, so I'd like to get a check-in in the diary. I've pulled the numbers for the last few months. Usage has been quieter over the summer, which is normal for this time of year, but I'd like to go through it with you and make sure the brain is still pointed at the right things. What I'd like to cover: - who is using it and for what - the connectors and whether anything has changed on your side - what you want from the rest of the year Shall we book half an hour this week or next? Happy to jump on a call whenever suits. Thanks, Marcus
Becky Lawton 19 Aug 2025 16:21Hi Marcus, Thanks for this. Sooner rather than later would be best, as things are shifting a bit on my side and I'd rather we do it while I'm still around to answer properly. Thursday morning is clear for me. Can you send me the numbers beforehand so I can have a look first? I'd like to see what the summer dip looks like by team. Thanks, Becky