What was said
What this says
Current to 11 Oct 26Tom Ashdown sent Stuart Kenyon the Growth tier order form at a total of £51,600 including implementation. Stuart apologised for the delay and said he would sign that afternoon on 28 Oct 2024.
Ask: Tom sent the order form on 23 Oct 2024, hoping for signature by 25 Oct 2024. The total of £51,600 includes the one-off implementation fee, with the split to be confirmed on the form.
Customer view: Stuart replied on 28 Oct 2024. His team are happy it does what they need and he asked to keep it simple.
Next: Tom countersigns and files the form, and Daniel Okafor arranges kick-off. The thread does not show the signed copy itself.
The thread
Updated 9 Oct 26Messages
- Tom Ashdown 23 Oct 2024 16:40Hi Stuart, Thanks for your time this week. As promised, the order form for the Growth tier is attached. It covers the brain across customer orders, quality tickets and the sales-engineer calls, and the total comes to £51,600, which includes the one-off implementation fee. I'll confirm the split between implementation and subscription on the form itself so there are no surprises. If you're happy, it just needs your signature. We were hoping to get it done by Friday 25 October 2024 so we can get the team started, but no drama if it takes a bit longer. Any questions, give me a ring. Best, Tom
- Stuart Kenyon 28 Oct 2024 14:11Tom, Sorry for the delay, it's been a busy week on the shop floor. I've been through the order form and had a word with the team. They're happy it does what we need, and they'll tell me soon enough if it isn't working. Keep it simple, that's all I ask. I'll sign this afternoon and send it back. Stuart
- Tom Ashdown 28 Oct 2024 14:54Cheers Stuart, that's great news. Leave that with me. Once it's back I'll countersign and get it filed. Daniel Okafor, our customer success manager, will be in touch to get the kick-off in the diary and to make sure your team knows what to expect in the first few weeks. Cheers, Tom