Your support request: checking it is sorted

Email thread

Brannock Medical Supplies: documents · support

Bethan Lister followed up Lee Garside's support request about NHS trust account data in the brain. After a change on BB-Demo's side, Lee confirmed on 15 May 2026 that it looks right and praised the quick turnaround.

made from

What was said

What this says

Current to 11 Oct 26

Bethan Lister followed up Lee Garside's support request about NHS trust account data in the brain. After a change on BB-Demo's side, Lee confirmed on 15 May 2026 that it looks right and praised the quick turnaround.

Ask: Bethan asked Lee to log out, sign back in, open a trust page and rerun the same question after a change on BB-Demo's side.

Customer view: Lee said the trust page loads as expected and the answer matches his own notes. He will keep watching and said he appreciates the quick turnaround.

Next: Lee may come back if it changes, so keep the request open for a few days.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesupport

Messages2

First message2026-05-14

Last message2026-05-15

Emailmade from

Messages

Bethan Lister 14 May 2026 17:10
to Lee Garside
Hi Lee, I've picked this up following your request earlier this week. Just so I've got this right: the problem was with what you were seeing for your NHS trust accounts in the brain, and it has been a hindrance when you are preparing for trust conversations. We have made a change on our side. Can you try the following and tell me what you see? 1. Log out of the brain and sign back in. 2. Open one of your usual trust pages. 3. Run the same question you ran when it went wrong. If you still see anything odd, send me the exact wording on the screen and I'll look at it with you. Thanks, Bethan
Lee Garside 15 May 2026 17:33
to Bethan Lister
Hi Bethan, Thanks for the steps. I tried them this afternoon and it looks right now. The trust page loads as I would expect and the answer matches what I have in my own notes. I'll keep an eye on it over the next few days and come back to you if it changes. Appreciate the quick turnaround. Regards, Lee Lee Garside Key Account Manager, NHS

Emailmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B