What was said
What this says
Current to 11 Oct 26Marcus Bell asked Helen Varley for a check-in before the renewal. Helen accepted Tuesday at 10:00 and set an agenda: renewals view by trust, delivery queries, and extra logins. Largely logistical, with a hint of seat growth.
Ask: Marcus proposed half an hour to review saved views and see whether the account managers need anything else before the renewal goes through.
Customer view: Helen replied within the hour and accepted Tuesday at 10:00. Her agenda covers the renewals view by trust, what is driving delivery queries, and who else in the team should have a login.
Next: Marcus sends the invite. The login question points to possible extra users under the Growth tier.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 16 Apr 2026 09:14Hi Helen, I'd like to book a short check-in before the renewal goes through, mainly to run through the saved views and see whether the account managers need anything else. Shall we book half an hour next week? I could do Tuesday at 10:00 or Wednesday at 14:00, whichever suits you. Thanks, Marcus
- Helen Varley 16 Apr 2026 09:53Marcus, Tuesday at 10:00 works. Agenda from my side: - Renewals view by trust - Delivery queries, what's driving that - Who else in the team should have a login Send the invite over and I'll accept. Thanks, Helen