What was said
What this says
Current to 11 Oct 26Logistical thread. Hamza Akhtar proposes a first onboarding working session on the helpdesk connector; Dana Whitaker accepts Thursday at 14:00 Central time and will check IT availability.
Ask: Hamza wants an hour on the helpdesk connector and what the team wants to see first, ideally with the IT colleague present.
Customer view: Dana accepts the Thursday slot and will join even if IT cannot attend.
Next: Dana to confirm IT attendance and Hamza to send the invite.
The thread
Updated 9 Oct 26Typecs
Messages2
First message2026-02-11
Last message2026-02-11
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Messages
- Hamza Akhtar 11 Feb 2026 14:56Hi Dana, I would like to book the first onboarding working session, where we go through the helpdesk connector and what your team wants to see first. Could you do Tuesday or Thursday next week? Morning at 10:00 or afternoon at 14:00 Central time would both work for me. It should take about an hour, and it would be useful to have your IT colleague on the call if they are available. Let me know which suits and I will send the invite. Thanks, Hamza
- Dana Whitaker 11 Feb 2026 17:46Hamza, Thursday at 14:00 should be fine for me. I will check with IT tomorrow and tell you if that does not work for them. If they cannot make it I will still join and we can bring them in afterwards. Thanks, Dana On 11 Feb 2026, at 14:56, Hamza Akhtar wrote: > Could you do Tuesday or Thursday next week? Morning at 10:00 or afternoon at 14:00 Central time would both work for me.
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