What was said
What this says
Current to 11 Oct 26Dana Whitaker confirmed Tyler Brooks signed the order form on 2026-01-16. Jordan Pike confirmed receipt and a start on the first Monday in February. Logistical confirmation, with a housekeeping request on the paying entity and PO number.
Ask: Dana wanted confirmation that BB-Demo had the signed order form and that the start was still on, plus a list of what BB-Demo needs for the connectors.
Customer view: Dana is ready to go and says she will free the right people for the kickoff. The thread shows no pushback.
Next: Jordan flagged that the paying entity and PO number need confirming so the first invoice matches the vendor record, and asked Dana to nudge. Elena Novak is to contact Dana early the following week to set up the kickoff.
The thread
Updated 9 Oct 26Messages
- Dana Whitaker 16 Jan 2026 15:25Jordan, Tyler has signed the order form this afternoon, so we are good to go from our side. Can you confirm you have it and that we are still on for the start at the beginning of next month? I'll make sure the right people in my team are free for the kickoff. Please send me whatever you need from us to get the connectors set up. Dana
- Jordan Pike 16 Jan 2026 18:05Hi Dana and Tyler, Confirmed: we have the signed order form, and thank you both for getting it done today. Here's what happens next. The start is the first Monday in February, as we discussed. Elena Novak, your customer success manager, will be in touch early next week to set up the kickoff and to line up the access we need to your systems. Dana, she will want to talk to whoever on your team will own the connectors day to day. One housekeeping item: I'll ask Lorena to confirm the paying entity and PO number again, so the first invoice matches your vendor record and goes straight through. Dana, a nudge from you would help. To be transparent, the first few weeks are where we need most of your team's time, so please put it in diaries early. Thanks, Jordan