What was said
What this says
Current to 11 Oct 26Scheduling thread: Dana Whitaker accepts Wednesday at 15:30 Central for a second demo. Her IT lead wants coverage of access control and how the brain copes when a source system changes.
Ask: Matteo Ricci offers slots for a second demo on a live slice of Wexmoor data. Dana accepts Wednesday at 15:30 Central, with her IT lead and two regional managers.
Customer view: engaged, with one live concern. Their earlier ticket system move was painful, so source-system change is a worry.
Next: Matteo sends the invite and agenda, and Hannah prepares the technical answers. The thread does not show the demo outcome.
The thread
Updated 9 Oct 26Messages
- Matteo Ricci 30 Oct 2025 17:47Dear Dana, I hope your week is going well. I am writing to arrange the second demo, the one you asked for so that your IT lead and the regional managers can see the brain on a live slice of your own data. To make the most of the time, I would suggest we keep it to about an hour, with the first half on the data and the second half for your IT lead's questions about access and where things run. Hannah, our solutions engineer, will lead the technical part. Could you let me know which day next week suits you? I can offer Tuesday or Wednesday afternoon, at 14:00 or 15:30 Central time. If neither works, tell me what does and I will adjust. Also, if there is anything in particular your IT lead wants covered, I would rather know in advance so we are prepared. Let me confirm the agenda in writing once we have a slot. Best regards, Matteo
- Dana Whitaker 31 Oct 2025 16:47Matteo, Wednesday at 15:30 Central works for me and for our IT lead. Two of the regional managers can join as well. He has asked that you cover how access is controlled, and how the brain copes if one of our source systems changes. We moved ticket systems a while back and it was painful, so that is a live concern for him. Please send an invite and the agenda when you have it. Thanks, Dana