Your Growth subscription renewal

Hello Rajesh, I'm Amara, your customer success manager here at BB-Demo, and I wanted you to hear from me before you had to ask. Your Growth subscription runs to 4 Jan 2027, so this is your formal renewal notice. As things stand, the renewal covers the same Growth tier with 60 licensed users, at £58,000 for the year. I'll confirm the terms in writing before anything is signed. Here's what the numbers say so far: active use of the brain has grown quarter on quarter, and the account managers and customer service are both using it. I'll send the usage charts in a separate note so you can see them properly. To keep this simple I'd suggest we aim to have the renewal settled by 24 Dec 2026, ahead of the contract end. Lewis is copied, as he is also talking with you and Gemma about additional users, and the two should be co-termed so you have one date to manage. Let's get a short renewal conversation in the diary. Would you like it with Gemma on the call? Best, Amara Amara Obi Customer Success Manager, BB-Demo

Amara, Thanks for the note, and good to hear from you. I will not discuss the renewal without usage figures. Please send them by team: who is asking questions, how often, and how that compares with last quarter. Show me it's used, and then we can talk. I also need the cost per head on the 60 licensed users, and a clear view of how the extra users Lewis is quoting would sit alongside it. I want one co-termed paper, not two. Yes, bring Gemma into the conversation. She knows how the account managers use it day to day. Regards, Rajesh

Hi Rajesh, That's all reasonable, and you'll have it. This is what I'll send you ahead of the call: - usage by team, with questions asked and active users compared with last quarter - who asks the most questions, so you can see how widely it is used - the cost per head on the 60 licensed users - one renewal paper that includes the additional users if you go ahead with them, co-termed to 4 Jan 2027 I'll pull the usage from the account records and not from memory, and I'll say plainly where it is not as strong as we would like. Lewis will make sure the add-on numbers match the quote he is preparing. I'll ask Gemma to join the call, and then let's get the next QBR in the diary at the same time so you have both dates in one go. The target for the renewal is still 24 Dec 2026. Best, Amara