Adding users: walking through the proposal
Email thread Harrowden Foods: documents · sales
Lewis Kerr proposes adding the customer service team to the Growth subscription, co-termed to renewal. Gemma Holt agrees to a walkthrough on a Thursday afternoon with Rajesh, and asks whether the new users get different terms.
What was said
What this says
Current to 11 Oct 26Lewis Kerr proposes adding the customer service team to the Growth subscription, co-termed to renewal. Gemma Holt agrees to a walkthrough on a Thursday afternoon with Rajesh, and asks whether the new users get different terms.
Ask: Lewis wants to talk the proposal through before sending it, so the figure reflects real users. Gemma accepted and asked whether customer service would be on different terms.
Customer view: Gemma is keen and treats Rajesh as the sign-off. She replied five days after the first message, citing a busy retailer review.
Next: a 14:00 call on Thursday with Rajesh, with the proposal sent beforehand. Lewis gave no figures in the thread.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 4 Jun 2026 08:32Hello Gemma, Following our conversation, I've put together a proposal for adding the customer service team to your Growth subscription. To put a number on it properly, I'd like to talk it through with you before it goes anywhere, so that it reflects the people who will really be using the brain and not a guess. The proposal is co-termed to your renewal, so there is only one date to remember. All prices in it are shown with the VAT position stated clearly, and I'll go through each line with you. Could we find half an hour next week? I'm flexible on days. If Rajesh would find it useful to join, I'm happy to include him, since I know he signs off anything of this kind. Kind regards, Lewis
Gemma Holt 9 Jun 2026 14:26Hi Lewis, Sorry for the slow reply, it's been a busy few days with a retailer review. Yes please, let's do it. Wednesday or Thursday next week would suit, and Rajesh is free on Thursday, so Thursday is better. Anytime after lunch is fine for both of us. One question before then: will the customer service people be on the same terms as everyone else, or is there anything different for them? Just so I can answer Rajesh if he asks. Cheers, Gemma- Lewis Kerr 9 Jun 2026 15:44Hello Gemma, No problem at all. Thursday afternoon it is. I'll send an invite for 14:00 and we can adjust if that doesn't work for Rajesh. On your question: the new users would sit on the same terms as your existing ones and be co-termed to your renewal, so nothing different for the customer service team. I'll have the exact figures to hand on the call rather than quote them from memory here. I'll send that over today, along with the proposal itself, so you and Rajesh can read it beforehand. Kind regards, Lewis