Adding more users for customer service

Hi Lewis, Quick one. Usage has really picked up here and we're running into the point where we need more seats. The account managers love it, and now customer service want in so they can see retailer complaints next to the orders. What would it cost to add twenty more users? Ideally I'd like them added soon but I don't want to mess up the renewal timing, so whatever is simplest on your side. Can you send me a quote? Cheers, Gemma

Hello Gemma, Thanks for this, and good to hear that usage is where it is. It supports the request: you are well into the 40 users on your Growth subscription, so twenty more is a sensible step rather than a stretch. To put a number on it, the add-on is sold in blocks of ten users, so you would need two blocks. I've put both on the attached quote. Each block is priced the same, and the figures are shown exclusive of VAT, with VAT added at the standard rate on the invoice. The quote is co-termed to your renewal on 4 Jan 2027, so the extra users would sit alongside your current term and come up for renewal together with everything else. That keeps things tidy for you and for your finance team. If you're happy with it, the next step is a signed order form, and I'll send that over today once you confirm the quantity. Do let me know if you'd like to start customer service with a smaller group first; I'd rather you only buy what you'll actually use. Kind regards, Lewis Lewis Kerr Account Executive, BB-Demo

Hi Lewis, Thanks for the quote and sorry for the slow reply, it has been a busy few days. I've talked it through with customer service and we'd like both blocks, so twenty users in total. Co-terming to the renewal is fine with us. I just need internal sign-off before I can buy anything, and I have that conversation lined up, so I should be able to confirm by the end of the week. One question: will the new users need any set-up on your side, or can we add them ourselves once the order form is done? Cheers, Gemma