Scheduling the onboarding sessions
Email thread Harrowden Foods: documents · cs
Mostly logistical: Hamza Akhtar and Gemma Holt book the first account manager onboarding session for Wednesday at 10:00. Gemma again asks for customer service the same week and Hamza defers until helpdesk data is loaded.
What was said
What this says
Current to 11 Oct 26Mostly logistical: Hamza Akhtar and Gemma Holt book the first account manager onboarding session for Wednesday at 10:00. Gemma again asks for customer service the same week and Hamza defers until helpdesk data is loaded.
Ask: Gemma accepts Wednesday morning, brings the account managers for the two big supermarkets, and asks for a recording for one on leave. She also asks about customer service in the same week.
Customer view: keen and responsive, with customer service a repeated request.
Next: Hamza sends the invite and shares the recording, and will tell Gemma when the helpdesk data is ready.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 15 Jan 2026 16:52Hi Gemma, The CRM connection is looking healthy, so I would like to book the first onboarding session for your account managers next week. I suggest about an hour: a walk-through of the pages and chat, then time for them to ask questions against their own retailer accounts. Could you tell me which days suit you and who should be in the room? It works best with the people who prepare the retailer reviews, and it would help if you could be there to say what good looks like for them. Then we can do a separate, shorter session for customer service once the helpdesk data is in. Thanks, Hamza
Gemma Holt 15 Jan 2026 18:42Hi Hamza, Great news on the CRM. Next week works. Wednesday morning is best for me, or Thursday afternoon if that clashes. Most of the account managers are in on Wednesday, so I would go for that. I will bring the account managers who cover the two big supermarkets. One of them is on leave, so I will ask her to catch up with the recording afterwards, if there is one. Can we do customer service the same week? Probably too soon, I know, but worth asking. Cheers, Gemma- Hamza Akhtar 19 Jan 2026 12:17Hi Gemma, Thanks for coming back so quickly on Thursday. Let's book it for Wednesday at 10:00, for an hour. I will send the invite this afternoon and ask you to forward it to the account managers. I will share the recording with the person on leave, so she can catch up. On customer service, I would rather wait a week or so until the helpdesk data has loaded and I have checked it. I will tell you as soon as it is ready and we can fix their session then. Speak soon, Hamza