Onboarding session: finding a time
Email thread Harrowden Foods: documents · cs
The Growth subscription started 5 Jan 2026 with 40 licensed users. Gemma Holt says account managers love it, wants customer service on within weeks, and asked what extra users cost. Hamza Akhtar passed pricing to Lewis Kerr.
What was said
What this says
Current to 11 Oct 26The Growth subscription started 5 Jan 2026 with 40 licensed users. Gemma Holt says account managers love it, wants customer service on within weeks, and asked what extra users cost. Hamza Akhtar passed pricing to Lewis Kerr.
Ask: Hamza proposed an onboarding session on connectors, access order and bringing in customer service.
Customer view: Gemma said only a handful are logged in so far and the account managers "love it already". She asked about the cost of going beyond 40 users, "not urgent".
Next: Hamza will send an invite and a suggested roll-on order. Lewis is to come back on add-on pricing, a small expansion opportunity.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 5 Jan 2026 13:21Hello Gemma, Welcome aboard. Your Growth subscription starts today, with 40 licensed users, so we can now move from planning to getting the brain working on your own data. I'd like to book the first onboarding session this week. It would cover: - Confirming the first connectors, in the order we discussed. - Setting up who gets access first, starting with the account managers. - Agreeing how customer service will be brought in. Could you tell me which days suit you, and who else from Harrowden should be there? Someone from IT for the Snowflake side would be ideal, though I can run a shorter session for that separately if easier. Kind regards, Hamza Akhtar Implementation Consultant, BB-Demo
Gemma Holt 6 Jan 2026 12:50Hi Hamza, Great, thanks. Good to see it's live. Thursday morning works for me, and I'll ask my IT colleague to join for the first half. Only a handful of us are logged in so far, mostly me and a few of the account managers, so I'd like to use the session to plan how we bring in the rest. The account managers love it already, but customer service haven't seen it yet. Can we get them on in the first couple of weeks? One thing: what would it cost to add more people if we go beyond the 40? Not urgent, just want to know where the ceiling is. Cheers, Gemma- Hamza Akhtar 6 Jan 2026 13:02Hi Gemma, Thursday morning is fine, I'll send an invite shortly and include your IT colleague. Yes, we can plan customer service in during the first couple of weeks. I'll bring a suggested order for rolling people on, and we can adjust it on the call. On extra users, there is an add-on for additional blocks of users on top of what's included in Growth. Pricing is a commercial matter, so I'll ask Lewis Kerr to come back to you directly rather than guess. You're well inside the 40 for now. Speak Thursday. Kind regards, Hamza