Kickoff: what we need from your side
Email thread Harrowden Foods: documents · cs
Logistical kickoff thread. Gemma Holt confirms the systems to connect (CRM, helpdesk, orders), offers Tuesday or Thursday mornings in the second week of January, and will introduce IT for Snowflake. Hamza Akhtar agrees to send one invite.
What was said
What this says
Current to 11 Oct 26Logistical kickoff thread. Gemma Holt confirms the systems to connect (CRM, helpdesk, orders), offers Tuesday or Thursday mornings in the second week of January, and will introduce IT for Snowflake. Hamza Akhtar agrees to send one invite.
Ask: Hamza Akhtar asked who holds Snowflake admin rights, which systems to connect first and whether the two sites keep data separately.
Customer view: Gemma is cooperative but candid about gaps. She is unsure whether both sites share one orders system and wants IT to confirm. She does not want to be the go-between on scheduling.
Next: BB-Demo sends one invite, and IT confirms admin rights and how order data is held.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 31 Dec 2025 13:16Hello Gemma, I'm Hamza, the Implementation Consultant who'll be setting up the brain for Harrowden Foods. Amara has mentioned she is arranging the kickoff with you, so this is just the practical side. Before we meet it would help to know: - Who looks after your Snowflake account, as the brain is built and run inside it and I'll need someone with admin rights on the call. - Which systems you want connected first. From what I understand that's your CRM, the helpdesk where customer service logs complaints, and the system that holds orders. - Whether the two sites keep their data in the same places or separately. I'm happy to take the kickoff on a call or a video meeting, whichever is easier. Could you let me know a couple of times that suit you in the new year? Kind regards, Hamza Akhtar Implementation Consultant, BB-Demo
Gemma Holt 31 Dec 2025 14:51Hi Hamza, Nice to hear from you. Quick answers, and I'll be honest where I'm not sure. Snowflake: that's a colleague in IT, I'll introduce you once we have a date so you're not chasing him cold. CRM, helpdesk and orders are right, in that order. Orders come out of the same system for both sites as far as I know, but I'd rather you checked that with IT than took my word for it. For times, Amara and I were already talking about the second week of January. Tuesday or Thursday morning suits me. Could you and Amara agree between you and send one invite? I'd rather not be the go-between. Cheers, Gemma- Hamza Akhtar 31 Dec 2025 17:51Hi Gemma, That's very helpful, thank you. I'll speak to Amara first thing in the new year and we'll send a single invite for a Tuesday or Thursday morning in the second week of January, so you've one thing to accept. When you introduce me to your colleague in IT, it would be useful if he could confirm who holds admin rights on the Snowflake account and how the two sites' order data is held. That saves us a round of questions on the day. Happy new year to you and the team. Kind regards, Hamza