Following up on the demo
Email thread Harrowden Foods: documents · sales
After the 27 Oct 2025 demo Lewis Kerr quotes £62,000 plus VAT as a total deal value. Gemma Holt says account managers love it but needs a written proposal for her director, and asks about adding customer service.
What was said
What this says
Current to 11 Oct 26After the 27 Oct 2025 demo Lewis Kerr quotes £62,000 plus VAT as a total deal value. Gemma Holt says account managers love it but needs a written proposal for her director, and asks about adding customer service.
Customer view: Gemma Holt was enthusiastic but cannot agree anything without her director. She asked what adding customer service would cost and whether complaints connectors are a separate project.
Answer: Lewis Kerr said adding the team does not change the tier if users and connectors stay within Growth. Hannah Lowe is to confirm the connector detail in writing.
Next: Lewis gave a decision date of 12 Dec 2025 and promised written confirmation against the price book. The evidence does not show it was sent.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 27 Oct 2025 17:30Hello Gemma, Thank you for your time this afternoon, and to the account managers for the questions. It was useful to see the brain answering across your retailer accounts and order data together. As promised, here is where I think we are. The Growth tier looks like the right fit for several teams working from the same brain. To put a number on it, the total value of the proposal is £62,000 plus VAT. That is the total for the deal, not an annual price, and I will set out exactly what sits inside it in the written proposal. I have copied Hannah, who ran the technical side today, so she can pick up any connector questions directly. Could you let me know by the end of the week which systems you would want connected first? Then I can make the proposal specific rather than general. Kind regards, Lewis
Gemma Holt 28 Oct 2025 08:20Hi Lewis, Thanks for this. The account managers love it, honestly. One of them was already asking me this morning when she could use it on her retailer review. Price noted. I can't agree anything without taking it to my director, so I'll need the written proposal to do that. Two questions. What would it cost to add customer service to this? And can Hannah tell me what the complaints side would need in terms of connectors? I don't want to find out later that it's a separate project. Cheers, Gemma- Lewis Kerr 31 Oct 2025 14:52Hello Gemma, Thank you, and apologies for the gap. I wanted to check before answering rather than quote from memory. On customer service: adding that team does not change the tier, as long as the number of users and connectors stays inside what Growth includes. I will confirm the position against the price book and send it to you in writing today, so there are no surprises. If it turns out you need more than the tier covers, I will say so plainly and show you the cost separately. On connectors: Hannah will put the answer for the complaints side in writing. The short version is that it should be a case of connecting the source your team already uses, but I would rather she confirmed the detail. For your director, I am working towards a decision date of 12 Dec 2025, so there is no need to rush this week. Kind regards, Lewis