Setting up your demo of the brain
Email thread Harrowden Foods: documents · sales
Logistical thread: Lewis Kerr books the demo for 15:00 on 27 Oct 2025. Gemma Holt agrees, wants account managers present and asks for a separate customer service session. She does not answer what they want to buy or by when.
What was said
What this says
Current to 11 Oct 26Logistical thread: Lewis Kerr books the demo for 15:00 on 27 Oct 2025. Gemma Holt agrees, wants account managers present and asks for a separate customer service session. She does not answer what they want to buy or by when.
Ask: Lewis asked Gemma to confirm what she wants to buy and by when, to shape the session.
Customer view: Gemma answered only on logistics. She said the customer service manager is the one who really needs to see it, but is flat out.
Next: Lewis agreed a separate customer service session and will suggest times after the demo. The evidence does not show a buying intent or timeline in this thread.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 23 Oct 2025 08:42Hello Gemma, Thank you for the conversation earlier this week. I would like to get the demo of the brain booked in, run on your own data so your team can judge it properly rather than on a sample. Could you confirm what you want to buy and by when, so I can shape the session around that? From what you described, I would focus on retailer accounts, service-level complaints and orders in one place. I can offer Monday 27 Oct 2025 in the afternoon, or later in the week if that suits you better. It will take about an hour, and I will bring a colleague from our solutions team to cover the technical side. Kind regards, Lewis
Gemma Holt 24 Oct 2025 12:56Hi Lewis, Thanks, Monday afternoon works. Can we make it after lunch? A couple of the account managers are in the building that day, so they can sit in and see it on real retailer data. They'll tell me straight away if it's useful. One thing. Can we get customer service on too? Our customer service manager is the one who really needs to see it, but she is flat out at the moment. Maybe a separate session for her afterwards rather than dragging her into the first one. Cheers, Gemma On 23 Oct 2025, at 08:42, Lewis Kerr wrote: > Could you confirm what you want to buy and by when, so I can shape the session around that?- Lewis Kerr 27 Oct 2025 12:00Hello Gemma, Understood. A separate session for your customer service manager makes sense, and I will suggest times once we have seen how this afternoon goes. To confirm, we are on for 15:00 today. I'll send the invitation over today with the link, and I'll keep the first half focused on retailer accounts and orders, with complaints after that. If the account managers want to bring a particular retailer's data to look at, just say so beforehand and we will make sure it is loaded. Kind regards, Lewis