Follow-up from our QBR

Dear Imogen, dear Douglas, Thank you both for your time on the review call. Just to close the loop, here is what we covered: - Usage across the licensed users has been steady and has grown a little since the spring, with the scheme-relationship managers asking most of the questions. - You raised the idea of bringing the member-query tickets into the trustee-call summaries more directly. I will look at what that needs and come back to you. - The current term runs to 2 Apr 2026, so we have plenty of time, but I would like us to talk about the renewal before the autumn is out. How is the team finding it on the day-to-day? If there is anything you would like on the agenda for the next review, do tell me. Best wishes, Daniel

Dear Daniel, Thank you for the helpful summary, which matches my own notes. In fairness, the team have found the trustee-call material the most useful part, and I would welcome a conversation about the tickets as you suggest. As to the renewal, I would prefer we return to it nearer the time. The group's position is not something I can speak to at present, but I will let you know as soon as I am able. Imogen will keep you in touch with the day-to-day in the meantime. Kind regards, Douglas Baird