What was said
What this says
Current to 11 Oct 26Tom Ashdown, with VP Sales Owen Tallis copied, said the Starter deal total cannot move and asked for a decision by 13 Dec 2023. Rob Ellery accepted the total but would not commit to a date until he has met Jenna.
Ask: Tom Ashdown held the deal total as in the proposal and set 13 Dec 2023 as the date to settle for a start ahead of the new year.
Customer view: Rob Ellery said he understands the total is not moving. He needs to sit down with Jenna before committing and would not promise a date.
Next: The evidence does not show an outcome after 4 Dec 2023. Owen Tallis was copied but did not write in the thread.
The thread
Updated 9 Oct 26Messages
- Tom Ashdown 30 Nov 2023 18:18Hi Rob, Thanks for the chat earlier this week. I've copied in Owen Tallis, our VP Sales, who's looked at where we are. The deal total stays as it was in the proposal. We can't move it, but I'm happy to go through what's in the Starter tier again if that helps you weigh it up. If we can settle it by 13 Dec 2023, we'll have you up and running ahead of the new year. Best, Tom
- Rob Ellery 4 Dec 2023 09:32Tom, Sorry for the slow reply, it's been a busy week. I understand the total isn't moving. I need to sit down with Jenna before I commit to anything. I'll come back to you as soon as I have, but I don't want to promise a date. Rob