Discovery call – finding a slot

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Tom Ashdown sought a discovery call with Joost Verbeek. Joost agreed to Thursday 14:00 with one merchant risk colleague and asked for a focus on what the brain does with Veldmaat's own systems.

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Current to 10 Oct 26

Tom Ashdown sought a discovery call with Joost Verbeek. Joost agreed to Thursday 14:00 with one merchant risk colleague and asked for a focus on what the brain does with Veldmaat's own systems.

Ask: Tom wanted an hour to understand how account managers and merchant risk work across HubSpot and Zendesk.

Customer view: Joost agreed to 14:00 on Thursday and wants the hour on the brain with their own systems, not a general presentation.

Next: Tom to send the invite and prepare a demo built around Veldmaat's systems.

AI · claude-sonnet-5-5 · 10 Oct 2026

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Updated 9 Oct 26

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First message2025-09-18

Last message2025-09-23

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Tom Ashdown 18 Sep 2025 08:25
to Joost Verbeek
Hi Joost, Thanks for picking up the phone earlier in the week. As promised, I'd like to get a proper discovery conversation in the diary so I can understand how your account managers and the merchant risk team work today, and where the picture falls apart between HubSpot and Zendesk. Would an hour next week suit? I'm free Tuesday or Thursday afternoon, and I can flex around you. If anyone else from your side should be on it, bring them along, the more the better. No drama if next week is tight, just tell me what works. Best, Tom
Joost Verbeek 23 Sep 2025 08:21
to Tom Ashdown
Tom, Sorry for the late reply. Last week was busy. Thursday afternoon works. Please send the invite for 14:00. I will join and one person from merchant risk will join as well. To be honest, I want to use the hour to be clear on what the brain does with our own systems, not a general presentation. So please prepare for that. Met vriendelijke groet, Joost

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	75
People at customers	290
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Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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