Renewal and the new pricing
Email thread Brackwell Freight Ltd: documents · renewal
Liam Doherty read the price-change notice and asked whether the increase applies in full at the renewal on 30 Nov 2026. He admits usage has fallen and wants a usage and questions view to build a value case for his finance team.
What was said
What this says
Current to 10 Oct 26Liam Doherty read the price-change notice and asked whether the increase applies in full at the renewal on 30 Nov 2026. He admits usage has fallen and wants a usage and questions view to build a value case for his finance team.
Ask: Liam wants confirmation that nothing changes before the renewal, whether there is any room on the increase, and who to speak to about it. He also asked for a short view of usage and the questions people ask, plus half an hour to review it.
Customer view: He says the timing is poor, usage has dropped and he has not pushed depot managers hard enough. He does not want to meet finance without a clear case for the brain's worth.
Next: this is a renewal at risk on value, not on payment. Growth moves to the v2 list at renewal, which is +13.6%.
The thread
Updated 9 Oct 26Messages
Liam Doherty 5 Jan 2026 17:15Hi Marcus, Thanks for the notice about the price change that came through today. I've read it a couple of times and I want to make sure I've understood it properly before I take anything to our finance team. As I read it, nothing changes for us until the renewal, and our contract runs to 30 Nov 2026, so the new list price would apply at that renewal, not before. We're on the Growth tier at the contracted annual price we signed up to in December 2023, with the licensed users that came with it. Is that right, and does the increase apply in full at renewal, or is there any room on it? I know you'll say that's a conversation for Tom, which is fine, I just want to know who to speak to and when. I'll be honest, the timing isn't great. Usage has dropped off a fair bit this last quarter. Some of that is the time of year, but not all of it, and I don't want to walk into a price conversation with our finance team without a clear case for what we're getting from the brain. Part of that is on me, I haven't pushed the depot account managers hard enough. Could you pull together a short view of usage and the questions people are asking, so I can show what it's worth? And can we book half an hour this week or next to go through it, and to look at what would get more of the depots using it before the renewal? Cheers, Liam