Warrington account view: following up
Email thread Brackwell Freight Ltd: documents · support
Support thread: Dean Hargreaves reported the account view slow and exceptions missing. After a sign-out and sign-in it loaded quickly and stayed fine through a busy afternoon. He asked for the ticket to be closed, 31 Oct 2025.
What was said
What this says
Current to 10 Oct 26Support thread: Dean Hargreaves reported the account view slow and exceptions missing. After a sign-out and sign-in it loaded quickly and stayed fine through a busy afternoon. He asked for the ticket to be closed, 31 Oct 2025.
Ask: Bethan Lister asked Dean Hargreaves to sign out, sign back in and report the load time and whether delivery exceptions were listed for a retail account.
Customer view: Dean found it much better and fine all afternoon, with only a slower first load in the morning that cleared.
Next: Dean asked for the ticket to be closed and said he would raise it again if it goes odd. The thread shows no root cause, only that the symptom cleared.
The thread
Updated 9 Oct 26Messages
Bethan Lister 30 Oct 2025 14:07Hi Dean, I've picked this up. Just so I've got this right: the account view for your retail customers is loading slowly and sometimes the delivery exceptions don't show up straight away. Is that it? Can you try this and tell me what you see? 1. Close the account view and sign out of the brain. 2. Sign back in and open one retail account, the one you were using this morning. 3. Note roughly how long it takes to load, and whether the delivery exceptions are listed. If it's still odd, tell me which account you opened and what time you tried it. That helps me look at exactly what you saw. Thanks, Bethan
Dean Hargreaves 31 Oct 2025 13:13Hi Bethan Tried it. Much better. Loaded quick and the exceptions were all there Was a bit slow first thing again but went fine after Cheers, Dean- Bethan Lister 31 Oct 2025 15:09Hi Dean, That's good to hear, thanks for trying it. So I've got this right: it's loading quickly now and the delivery exceptions are showing, apart from a slower load first thing in the morning that clears after a few minutes. I've noted that on the ticket so we have it if it comes back. One thing to check before I close this: does it stay quick through the afternoon when the depot is busy? If it does, tell me and I'll close the ticket. If it goes odd again, reply here with the account name and the time and I'll look straight away. Thanks, Bethan On 31 Oct 2025, at 13:13, Dean Hargreaves wrote: > Tried it. Much better. Loaded quick and the exceptions were all there
- Dean Hargreaves 31 Oct 2025 15:38Been fine all afternoon. Busy too Close it. If it goes odd again I'll shout Cheers, Dean